Shipping FAQ

HONG KONG ORDER
• FREE local shipping for order HK$300 or above, with SF Express.
• HK$40 per shipping for order under HK$300, with SF Express.

STUDIO PICK UP
• Select "Pick Up" upon check out at no additional cost. I'll be in touch via email to arrange the pick up date and time.

INTERNATIONAL ORDER
• Remark: *Liquid is a prohibited item to be shipped internationally*
• Please add ALL the items you wish to purchase into the shopping cart, and take a screenshot image of it and email it to me at info@kalomakeart.com, together with your postal address. I will revert with the shipment cost within 2-3 days. 

SHIPMENT T&C
• Kalo Make Art ships Monday - Friday. Please allow approximately 1 to 2 business days for your order to be processed and shipped. If you order on a Friday afternoon (3 pm onwards) and/or over the weekend or on a public holiday, please consider the earliest ship date to be the following working day.

• CUSTOMERS ORDERING FROM OUTSIDE OF HONG KONG: please note that you are responsible for any additional taxes, VAT fees, custom duties or brokerage charges normally imposed for import items in your country. These are NOT included in the shipping charges.

• If any reason you are unavailable to receive shipment of your package, Kalo Make Art is NOT responsible for the cost of re-shipping your package.

• If you have purchased our TASTING and/or BEGINNER workshop, the calligraphy starter kit will be provided at the workshop and will not be shipped in advance or prior to the workshop.